Refund policy

RETURNS & REFUNDS POLICY

OVERVIEW

At Atom Lounge, we take care to ensure every order is checked and packaged correctly before it leaves us. Please review this policy carefully before placing an order, as it explains when refunds or replacements may be offered.

This policy is written in line with applicable UK consumer law and does not affect your statutory rights.

FINAL SALE / NO RETURNS

All products sold by Atom Lounge are final sale.

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

Change of mind
Personal preference or suitability
Colour, finish, or appearance differing from expectations
Incorrect items ordered
Orders placed in error

Once an order has been placed, it cannot be cancelled or amended.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, you may be entitled to a replacement or refund in accordance with UK consumer law.

To allow us to resolve this quickly and fairly, you must:

Contact us within 48 hours of delivery
Provide clear photographic evidence, including:
- The damaged or faulty area
- The outer packaging
- The shipping label (where applicable)

Claims submitted outside this timeframe, or without sufficient evidence, may not be eligible for review.

RESOLUTION PROCESS

Once a claim has been reviewed and approved, we will offer one of the following, at our discretion:

A replacement item, or
A refund to the original payment method

Refunds are processed within a reasonable timeframe once approved. Original shipping costs are non-refundable unless required by law.

EXCLUSIONS

Refunds or replacements will not be issued for:

Minor cosmetic variations or manufacturing tolerances
Normal wear and tear
Damage caused by misuse, incorrect installation, or modification
Damage reported outside the stated notification period

SHIPPING & DELIVERY POLICY

OVERVIEW

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered by Atom Lounge. By placing an order, you agree to the terms outlined below.

ORDER PROCESSING

Orders are processed once payment has been successfully received. Processing times may vary depending on the product and operational requirements.

Once an order has been processed, it cannot be cancelled or changed.

DELIVERY TIMEFRAMES

Any delivery timeframes shown on our website are estimates only and are not guaranteed.

Delays may occur due to circumstances outside our control, including:

Courier or carrier delays
Customs processing
Weather conditions
Service disruptions or peak periods

Atom Lounge is not responsible for delays once an order has been dispatched.

SHIPPING CONFIRMATION & TRACKING

Where available, you will receive a dispatch confirmation email with tracking details. Tracking updates are provided by third-party carriers and may not always be real-time or fully accurate.

DELIVERY & RISK

Responsibility for an order passes to you once the item has been delivered to the address provided at checkout.

Please ensure:

Delivery details are correct
Someone is available to receive the order where required

We cannot accept responsibility for:

Deliveries affected by incorrect address information
Parcels left in a safe place by the carrier
Orders marked as delivered but subsequently missing

CUSTOMS, DUTIES & ADDITIONAL CHARGES

Where applicable, any customs duties, import taxes, or additional charges applied by local authorities are the responsibility of the customer, unless otherwise stated.

LOST OR MISSING PARCELS

If your order is marked as delivered but cannot be located, please contact us within 48 hours of the delivery notification. We will assist where possible by contacting the carrier, but we cannot guarantee recovery once delivery has been confirmed.

FORCE MAJEURE

Atom Lounge shall not be held liable for delays or failure to fulfil orders due to events beyond our reasonable control, including natural events, strikes, government actions, or other unforeseen circumstances.

CONTACT

For shipping or delivery enquiries, please contact:
[INSERT SUPPORT EMAIL]