Shipping policy
SHIPPING POLICY
OVERVIEW
At Atom Lounge, we aim to deliver your order as smoothly and transparently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered, and what you can expect once your order has been placed.
ORDER PROCESSING
Orders are processed after payment has been successfully received. Processing times may vary depending on the product and operational requirements, but we always aim to process orders as efficiently as possible.
Once an order has been processed, it cannot be cancelled or amended.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on your location. The following timeframes are provided as a guide:
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UK orders typically arrive within 12 - 26 Business Days
These are estimated delivery times and may occasionally be affected by factors such as carrier delays, customs processing, weather conditions, or peak seasonal periods. If any unexpected delays occur, we will do our best to keep you informed.
SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided by the courier and may take a short time to appear after dispatch.
DELIVERY
Orders are delivered to the address provided at checkout. Please ensure that all delivery details are accurate and complete.
If a delivery attempt is unsuccessful or a parcel is left in a safe place by the courier, responsibility passes to the recipient once delivery has been completed.
If your order is marked as delivered but cannot be located, please contact us as soon as possible so we can assist in investigating the issue.
CUSTOMS & IMPORT CHARGES
Where applicable, customs duties, import taxes, or additional charges may be applied by local authorities. These charges are outside of our control and are the responsibility of the customer unless otherwise stated.
DELAYS & ISSUES
While we work closely with our delivery partners to ensure timely delivery, delays can occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist.
DAMAGED DELIVERIES
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographic evidence so we can resolve the issue promptly. Please refer to our Returns & Refunds Policy for full details.