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Questions?

What if my order arrives damaged?

We package every order carefully to help ensure it arrives safely. If your item is damaged during delivery, please contact us and we will arrange a replacement at no extra cost

When will my order arrive?

Delivery times vary depending on your location. As a guide:

UK orders typically arrive within 6–12 business days
European orders arrive within 7–12 business days
US orders arrive within 12–19 business days

These are estimated timeframes, and we’ll send you tracking details once your order has been dispatched.

Will I receive tracking information?

Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery.

Can I return or exchange my order?

All Atom Lounge products are sold on a final sale basis. We do not accept returns or exchanges for change of mind or preference. This does not affect your statutory rights under UK consumer law if an item is faulty in which we will replace or refund a product at no extra cost.